Guardian Life Insurance Company, a Fortune 500 mutual insurance company, is hiring for an Entry-Level Customer Service Associate position.
This role offers a starting salary of $21/hour with a 3% annual bonus, supporting Guardian’s mission to deliver excellent service to clients, including insured members, employers, brokers, and sales inquiries. This work-from-home job is ideal for candidates in Mountain and Pacific Time Zones.
Job Summary
As a Customer Care Associate, you will handle phone, email, and chat inquiries on topics like benefits, billing, eligibility, and claim status. Successful candidates will provide efficient and thorough service, documenting issues and resolving them proactively. You’ll also collaborate with team members to ensure smooth processes and resolve any issues effectively.
Application Process
- Initial Assessment – Selected candidates complete a 15-minute assessment via email.
- Interviews – Qualified candidates meet with the customer service team for a video interview.
- Job Offer – Offers are typically made within a week via Microsoft Teams.
Responsibilities
- Address customer inquiries via phone, email, and chat.
- Identify and solve issues using various systems.
- Achieve high customer satisfaction scores and adhere to schedules.
- Maintain customer privacy and confidentiality.
- Collaborate with departments to solve issues effectively.
Skills and Qualifications
- High School Diploma (required); Associate or Bachelor’s Degree preferred.
- 2-3 years of call center experience, preferably in insurance.
- Reliable internet connection (50 Mbps download / 10 Mbps upload).
- Strong computer skills and professional communication abilities.
- Ability to work independently, stay focused, and meet productivity goals.
Guardian’s Benefits
- Comprehensive medical, dental, and vision coverage for you and dependents.
- Life and disability insurance, 401(k) with company match, and tuition assistance.
- Paid parental leave and backup family care.
- Flexible work arrangements, including remote work and flexible time off.
Salary Range
$41,890 – $62,830 annually.
